RETURN AND EXCHANGE POLICY

Our Return Policy: To ensure a safe purchasing experience, we offer the following return and exchange policy:

(1) Return period: The validity period for returns or exchanges is 7 natural days from the date of receipt.

(2) Place of purchase: Returned or exchanged Foldable Fabric Closet must be purchased at Quablocks.com.

(3) Condition: The returned Foldable Fabric Closet must be in new condition, unopened, unused and intact.

(4) Quality issues: Returns are accepted for quality issues such as unstable structure, worn fabrics, lack of load-bearing capacity, damaged parts during product use, etc.

(5) Packaging: The returned Foldable Fabric Closet must be sent in the original packaging, including all accessories and packaging materials.

For faster processing of your return or exchange order, please include a return label with the order number and reason for return inside the package and send it back with the Foldable Fabric Closet. The return label is located inside the packaging, please ensure that the Foldable Fabric Closet and return label are intact.

HOW TO INITIATE A RETURN

(1) Email Request: Contact customer service at Nathaniel Jordan ([email protected]) within 7 natural days of receiving the product to request a return. Your order will be prioritized.

(2) Online Request: You can also request a return by logging into your account and going to the account order details page.

Service Hours: Our service hours are Monday-Friday, 8:00 AM-5:00 PM (CST).

Order Processing: Orders placed after 5:00 PM (CST) on a Friday will be processed the following Monday. Orders are not processed during weekends.

Return Processing Time: Our return order processing time is 1-2 business days.

Return Address: After requesting a return, send the product to 127 Downing St, Dalton, Georgia, 30721.

Notify Customer Service: After shipping, send the name of the courier company and the tracking number to Nathaniel Jordan ([email protected]). We will process your return order as soon as possible.

RESPONSIBILITY FOR RETURN SHIPPING COSTS

Quality Issues: If a return is due to Foldable Fabric Closet product quality issues (such as unstable structure, worn fabrics, lack of load-bearing capacity, damaged parts during product use, etc), shipping costs will be covered by Quablocks.com.

Personal Reasons: If the return is due to personal reasons (e.g., not satisfied with the product), the return shipping cost will be borne by the customer.

Re-listing Fees: We do not charge re-listing fees.

EXCHANGE PROCESS

Exchange Window: Exchanges are valid for 7 natural days after the product arrives.

How to Request an Exchange: To request an exchange, please contact Nathaniel Jordan by emailing [email protected].

Quality-Related Exchanges: Within 7 natural days, if the product requires an exchange due to quality problems, the shipping fee will be borne by Quablocks.com.

Packaging: Please send products in their original packaging (including product labels and washing instructions) to 3926 Cleveland Rd Food Lion, Dalton, Georgia, 30721.

Notify for Exchange: After shipping, please send an exchange shipping notification email to Nathaniel Jordan at [email protected] and provide the following information:

(1) Name of express company

(2) Tracking number

We will arrange to resend your new products after receiving your express delivery.

REFUND PROCESS

Initiating a Refund: Once a return request is initiated and the package is shipped to our return address, we will conduct a quality check upon receiving it.

Refund Timeline: The refund will typically be processed within 1-2 business days.

Refund Method: For orders paid online, the refund will be issued through the original payment method used.